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Professional Services

Professional services firms are challenged with selling an intangible product that is difficult to quantify and ever-changing. Atharvan delivers ERP and CRM solutions that help professional services firms manage every aspect of their business, from customer relationship management (CRM) to project management to process outsourcing and financial management.

Overview:

  • Professional services firms are challenged with selling an intangible product that is difficult to quantify and ever-changing.
  • The primary assets of professional services firms are knowledge, experience and people. It is considered as one of the fastest growing global industries. Value of professional services will be measured by the organization’s process and business knowledge of the stake holders.
  • Profitability in professional services requires that projects are estimated correctly and completed on time, while meeting or exceeding customer requirements. To succeed, companies must adopt strategic and comprehensive financial, project, and resource management practices. This can be accomplished with an information technology (IT) infrastructure that allows your people to share data, work together, and make effective decisions.
  • Microsoft Dynamics software solutions can streamline operations while improving the quality of customer interactions, and help you make faster and smarter decisions.

Benefits:

  • Efficiency
  • Atharvan solution streamlines your internal processes to help reduce costs and increase earnings.
    • Manage your business and improve profitability
    • Improve cash flow
    • Manage knowledge, talent, skill
    • Staff projects quickly so you can stay competitive
    • Help reduce costs of project overrun
  • Operational Flexibility
  • Atharvan solution easily adapts to support your business as you pursue new and bigger opportunities.
    • Scale your business to pursue new opportunities
    • Adapt your system to support your unique business processes
    • Acquire and maintain the right knowledge and skills
    • Connect smoothly to internal processes or external business partners
    • Invoice across companies and borders
  • Insight
  • Atharvan solution identifies the real costs of providing each service or completing each project, so you can set competitive pricing and increase profit.
    • Gain insight into new market opportunities
    • Develop new sales opportunities
    • Plan and estimate projects intelligently
    • Manage resources effectively
    • Manage day-to-day project staffing with the built-in visibility of Microsoft Dynamics AX
    • Gain insight in business processes
  • Customer Connectivity
  • Atharvan Solution connects you to your customers, helping you provide a unique customer experience and making service quality your competitive advantage.
    • Ensure customer satisfaction
    • Maintain effective communication with customers
    • Meet customer expectations
    • Serve market demands
    • Access information in real-time
    • Establish tight connections with partners, subcontractors, and subsidiaries
  • Profit
    • Average payback period of only 23 months
    • Achieve positive ROI from your deployments
    • Around 50% reduction in staffing costs (44% of our customers have reduced IT costs)
    • Improve operations and visibility (75% of customers reported improvements)

Challenges:

  • Every professional services firm faces a huge challenge of rightly balancing the dynamic human resource management with proactive customer relationship management.
  • Customer Relationship Challenges
    • Collaborating Customer and partner
    • Meeting Client expectations
    • Providing Add On services
    • Gaining insight into new market trends
    • Getting hold of customer’s business process
    • Maintaining effective communication
    • Determining rate and pricing for services
  • Project Management Challenges
    • Adopting Information technology
    • Cost accounting and budgeting
    • Effectively scheduling the resources
    • Managing knowledge and talent
    • Staying competitive
    • Invoicing across third party agents
    • Tracking and developing sales opportunities
    • Achieving lesser payback period
  • Right sizing staff with improved operational efficiency

Solutions

  • Atharvan’s solution is MazikCare. MazikCare has been tailored to automate just about every healthcare process, including billing, patient scheduling, creating and managing patient records, picture/image archiving, prescribing medication, and more.

    Including:
    • Full ERP functionality on top of MS Dynamics AX
    • Electronic medical records
    • Medical billing
    • Patient scheduling
    • Radiology information system
    • Picture archiving & communication system
    • Medical accounting
    • Clinical decision support
    • Lab integration
    • Web accessible

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With our deep expertise in a multitude of different areas, Atharvan is your
one stop shop for solutions spanning departments, verticals or even industries.